HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a confirmation email with a tracking link. Click the link to check the status of your order on the carrier's website.

CAN I CHANGE MY ORDER AFTER PLACING IT?

We process orders quickly to ensure fast delivery. Unfortunately, this means we are unable to modify an order once it has been placed. Please double-check all details before completing your purchase.

HOW DO I RETURN AN ITEM?

If you’re not satisfied with your purchase, you can return it as long as it is in its original condition (tags attached and no signs of wear) and is not a clearance item.

Once we receive your return, we will issue an online credit that never expires, which you can use on any product in our store, including a different size if needed.

For return requests, please contact us at support@excbox.com.

WHAT IF THE ITEM I WANT IS OUT OF STOCK?

We frequently restock popular items. To be notified when an item is available again, sign up with your email on the product page.

I ENTERED THE WRONG SHIPPING ADDRESS – CAN I CHANGE IT?

If your order has not been shipped yet, we may be able to update your shipping address. Contact us as soon as possible at support@excbox.com.

If your order has already been dispatched, unfortunately, we cannot make any changes.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

We’re sorry for any inconvenience. Please email us at support@excbox.com within 30 days of receiving your order, including:

• Your order number
• The product name/code
• A photo of the item and a description of the issue

We will resolve the issue as quickly as possible.

I FORGOT TO APPLY MY DISCOUNT CODE – CAN I STILL USE IT?

If you forgot to apply your discount code at checkout, contact us as soon as possible at support@excbox.com with your order number and promo code. We’ll do our best to assist you.